WARRANTY AND SERVICE CENTER INFORMATION

A: All Bushnell Golf devices come with a free limited warranty (1 year for GPS units and 2 years for laser rangefinders) that guarantees our products to be free of defects in materials and workmanship. If our products are used in the way they are intended and you’re having device issues within your warranty period, it’s our responsibility to evaluate the product for service or replace it.

A: There are instances in which a Bushnell Golf warranty doesn’t cover the service or replacement of the device. These include…

• Devices purchased from unauthorized dealers or sellers (including counterfeit devices).
• Normal wear and tear including parts that might wear out over time (e.g. Batteries, battery doors, eye cups, etc.).
• Accidental damage, including water damage.
• Negligent use, misuse, neglect, or careless operation of the machine.
• Use of product not in accordance with the user manual or water resistance rating.
• Damage from external sources such as transport, weather, electrical outages, or power surges.
• Failures caused by circumstances outside of Bushnell’s control.
• Use of parts and accessories which are not genuine Bushnell Golf replacement parts or accessories.
• Refurbished units not certified by Bushnell Golf which are covered under a different warranty only if purchased from an authorized refurbished reseller.
• Repairs or alterations carried out by parties other than Bushnell Golf or authorized agents.

A: No, warranties do no cover consumer-caused damages such as misuse, abuse, or repairs attempted by someone other than our authorized technicians.

A: No, water damage is not covered under our warranties. While our products are not 100% waterproof, many have water resistance ratings to deal with normal weather conditions while playing golf. It is your responsibility to review the water resistance rating of your specific product as noted in the product manual and use the product in accordance with that rating.

A: Your warranty term begins at the date of original purchase from an authorized seller, lasting 2 years for laser rangefinders and 1 year for GPS devices. If proof of purchase is not available, we will reference the manufactured date using the coded serial number located on the device as the beginning of your warranty term.

A: Please contact your local dealer for applicable warranty information.

A: Bushnell Golf Launch Pro is warranted to be free of defects in materials and workmanship for one year after the date of purchase. In the event of a defect under this warranty, we will, at our option, service or replace the product, provided that you return the product postage prepaid. This warranty does not cover damages caused by misuse, improper handling, installation, or maintenance provided by someone other than a Bushnell® Authorized Service Department.

Do not disassemble, change, or attempt to repair the Launch Pro. This could result in electric shock and will void the manufacturer’s warranty.

A: Please refer to the product manual and model-specific support pages prior to reaching out to us for warranty assistance. In many cases, our guided troubleshooting and self-help product guides can help you determine if your device is operating as designed or if you are experiencing an anomaly that your team should look into further.

A: Do not send in any devices without filling out the warranty evaluation request form above. Upon review of your request, our team will need to generate a ticket before advising you to send us your device. Without this ticket, we are unable to accurately track the status of your request in our system. Sending us your device without a ticket will result in serious delays, and could even result in loss outside of our control.

A: If you’ve already filled out the warranty evaluation request form above, please check your spam or junk email folders before submitting an additional ticket. You should have received an email from our team within 24-48 hours. Submitting duplicate request forms may actually delay a response rather than expedite due to our email systems. You can also check the status of a product service here if it’s been entered into our system: Warranty Evaluation Status

A: Certain parts of your device are subject to failure or loss due to abnormally high usage which falls outside of normal wear and tear covered under our limited-warranty. You can buy spare parts and accessories for most of our recent models on our Replacement parts page.

A: Please reach out to us using the form above. Our service team will review your issue and advise on next steps, which may include sending your product in for further inspection.

A: Please contact the authorized dealer in which you purchased the product. They will have valid warranty and service information valid for the country in which your device is sold.